Shipping policy

All orders are processed within 2to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Due to Covid-19 there has been a world-wide shortage of many items we use in making and delivering our products. We will do our best to let you know if an item you ordered is affected by any of these delays and either refund your purchase or offer you another item of equal value.

Shipping companies are also affected by the pandemic and are running slower than usual, especially near and around holidays. We will do our best to make sure that your items ship in a timely manner to help reduce those delays. Expedited shipping is also available.

Once an item leaves our warehouse its shipping times and delays are out of our hands.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Free Shipping	2 to 10 business days	$0.00

Local pickup

You can skip the shipping fees with free local pickup at Cut Ups Salon and CHCA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.

Our local pickup hours are 8-4 on Tuesday-Saturday at Cut Ups and Monday - Friday at CHCA. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@clovernookcandleco.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes.

Refunds, returns, and exchanges

We offer a 30 day satisfaction guarantee, if you are not happy with the candle, please contact us for a RMA number, once the candle has been returned and not excessively used we will issue you a refund. Any return shipping charges are not covered or paid by Clovernook Candle Co, they would be customer responsibility.

We accept returns up to 30 days after delivery, if the item is unused or lightly used and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@clovernookcandleco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@clovernookcandleco.com.